Historical Istanbul - Old City Tour

Four people is the minimum number of participants required for a group tour.

Currently we offer private tours in many destinations and can arrange many of our tours as private tours. Please contact our Customer Care team to arrange a private tour if you are interested and do not see it listed on our website.

A group tour is one where you join a group of other travelers and a single guide.
Because our groups are rather small, you’ll still find it easy to hear and interact with your guide and it’s more cost-effective than a private tour, which is when you pay to have your own personal tour guide (and/or transfer) just for you.

Yes, hotel pick-up and drop off are included for all our tours. A company representative will be meeting you at your hotel lobby at the time mentioned on your voucher. You’ll receive the pick-up information on your tour voucher.

All our regular group tours are in English only. We don’t do multi-language tours. Which means you’ll never have to wait while a tour guide speaks first in English, then in German, then in French. On private tours we can arrange any language.

When we have space! Check our website for availability first. If you can’t find what you’re looking for there is a chance that it’s sold out or it may just be off-sale because it’s within a day or two of tour running time. In that case we can often still take bookings over the phone, so give our team a call to find out. A minimum of 3 days is required to book any private tour.

It’s hard to say and differs from one tour to another. In general, regular group tours can usually booked at least few days in advance. If you know what tour you want to book though, we would always suggest to book as soon as you can.

We’re more than happy to accommodate you on a different date, or at a different time as long as we have the availability. To make a change, please contact by email or by calling us at : +90 532 454 2 888. Contact information can be also found on your electronic voucher.
Please note that there might be situations when services cannot be amended. For example: theater tickets, rail trips, lunch and dinner products, overnight tours and attraction tickets might not be amended or cancelled once booked. Text on the tour voucher will indicate if the date and time cannot be changed once booked.

It is important when cancelling a tour you provide your name, tour name and date of the tour you wish to cancel and mostly important to us is your booking reference number. Cancellation can be made via e-mail at [email protected]. Your booking will be cancelled and we will provide a cancellation number for your records. Credit card refunds will be made according to our cancellation policy.

The majority of our regular day tours may be cancelled for a 70% refund when cancelled with at least 72-hours notice; withholding a 30% booking fee. All tours are non-refundable when cancelled within 24-hours of the tour’s departure time. Cancellations must be made in writing, by emailing to [email protected]

Our Internet site uses the SSL encryption protocol to guarantee secure transactions and complete confidentiality. Your bank details and all the information you enter on the various forms are automatically encrypted when your data is transferred over the network. The SSL (Secure Socket Layer) encryption system automatically encrypts your data before it is transmitted over the network, and it can only be decrypted using a unique key once it has arrived on our server.

When concluding the tour booking through our website you are provided with a booking reference number and a link to print a version of the services booked. Also an e-mail is sent to your email address that you provided at the time of booking that will include your tour voucher and booking reference number as part of a confirmation message. If for any reason you do not receive these messages within 12-hours do not hesitate to contact us.

Please contact us as soon as you realize you lost your voucher and a copy will be provided to your preferred email address.

Yes! You can book as many tours and activities as you want, in any destination. Though we suggest that you carefully check the start and end times and consider the travel time if booking more than one tour on the same day. You will receive a separate confirmation and voucher for each tour.

We apply different rates and discounts depending on traveller’s age, the tours chosen, number of participants, period of the year… etc., so being request of this type generally very different from each other we can not have a specific section on our site with different rates. For these reasons we kindly ask you to contact us before you reserve our tours via e-mail at [email protected].

Yes! Our tours run rain or shine. On some very rare occasions, when the weather is particularly dramatic, some outdoor sites may be closed. On these occasions we will try to contact you in advance, where we have warning.

There is a good chance we’ve answered your question on our FAQ list, but if not, the best way to reach us for non-urgent matters us is by email at [email protected].
Our team will try to get back to you within 24 hours with a full response.
Depending on where you’re calling us from, you can get us on : +90 532 454 2 888